Phantom Robotics Automation Solutions
PRPA is leading the charge as the model for ensuring process agility, and improved cost & productivity within data/input and workflow intensive operations.
Intelenet's PRPA solutions deploys rapid automation of manual, rules based and back office administrative processes by creating a "virtual workforce" to manage the operational workflow effectively.
Virtual workforce solutions
Intelenet® deployed a robotics solution that simplified the process workflow, reduced manual steps involved in contract rate disagreement, missing payments, remittance advice and general information queues, thus automating vendor helpdesk inturn resulting in improved productivity.
Intelenet's PRPA capability covers various back-office functions entire employee lifecycle, which offers our clients access to virtual workforce by automating manual processes, and supporting live agents with intelligent data/reports for decision making.
AutomationCapabilitiesProof pointsAutomate to the point of human decision "One Click" Transactions Back Office Automation
- 80% straight through processing significantly reducing the Staff required to process transactions
Workflow optimizationAccelerate user workflows Data Masking Field Validations Compliance Logic
- Eliminated verifications process through custom algorithm deployment which resulted in reduction of TAT by 8%
Intelligent data supportHelp agents make the right decisions with real-time guidance In-context real-time upsell and cross-sell
- Improved productivity by 45%
- Our solutions leverage over 1000+ workforce experienced in infrastructure and technology management, as well as programming and tool/application development with certifications in CISCO, ISACA, ITIL Foundation, CISA, PMP/ PRINCE II, CISSP, CCSA, CCNA, ISTQB, Microsoft systems administrator, MS Technology specialists, Avaya certified specialists, Redhat, VMWare etc.