Next Gen Business Process Services (BPS)


Business Process Management and Outsourcing Services

Today’s customer indulge in service interactions over in-person, phone, email, chat and social media platforms, and expect all records to be logged irrespective of medium, with explicit expectation of being serviced in a personalized fashion based on past interactions.

Intelenet® supports our clients by deploying our Omni-Channel contact center solution to connect & log interactions with customers across channels, in turn providing a single view of the customer in real-time.

We leverage a mix of Social Media, Analytics, Mobility and Cloud based solutions to prepare comprehensive customer profiles, provide insight on historic interactions, in turn delivering accurate, timely information about each customer to an associate before the point of sale/ contact. This way- the customer is always at the center of the transaction, creating positive moments of truth and reducing the customer effort.

Our Digital Customer Engagement services span

Business Process Management Outsourcing

Managing a business involves a variety of processes and responsibilities on the part of the project managers. What is business process management? Business process management (BPM) is a set of activities that helps the businesses to run more smoothly. These processes figure in all stages of the company's activities from the starting stage to the final sales.

Business process management mainly comprises design, execution and monitoring. The key components involved in business process management are risk management, business process modeling, business process outsourcing, employee motivation and product inventory. The main advantage of business process management is that it can be remolded as well as modified again according to the needs of the changing business environment. It can also be changed to cope with the new trends in the industry. By introducing a business management plan, core processes such as budgeting, capital expenditures, and administrative processes can be perfectly managed.

Business process management should be planned after considering all aspects of the particular business so that it will be the appropriate up to date system. Regular inspection and evaluation at different levels is needed to improve the workflow and also to enhance the work output of a business. If proper business process management is not done then those companies will not be able to attain their potential output. In such companies, the risk management will be poor, and they are more prone to pitfalls and future losses. This can even lead the business to a stage of collapse.