Intelenet® Global Services is an End-to-end Solution Provider of Mortgage Services including default management. We handle the entire customer life cycle that involves Case Registrations and Data Entry, Underwriting, Completions & Contact Centre. We offer specialized services in the area of multi- layered underwriting.
Niche Underwriting Capability
Large Volumes of Disbursals Managed
Re-imagining Mortgage Application Cycle
Deployed innovative solutions supported by LEAN/6-Sigma methodologies to reduce Mortgage Offer cycle from 11 days to 48 hours for a leading UK bank.
Enhancing Customer Advocacy
NPS for Mortgage Servicing Operations improved by 14 points across 2015 through root-cause analysis of detractors, robust feedback framework and soliciting ideas for service improvement.
Secured Multi-Channel Services
Multi-channel customer services via our proprietary tool ICE™ thereby reducing cost and improving customer experience.
Speech Analytics based applications that enable tripartite mapping of Customer Behavior, Process & Complaints:
National Outsourcing Association Awardee
Mortgage Services Team at Intelenet was awarded the 'Best Offshore Team' of the year 2015 by National Outsourcing Association, UK. This team supports a large UK-based bank with end-to-end Mortgage processing operations from Originations, Underwriting to Servicing.
Mortgage funds released to the tune of £20Bn annually & over £200Bn till date
Over 140,000 new mortgage applications processed annually
Handling 80% of underwriting volumes for a leading UK bank
Authorized and adept to underwrite £600,000 loan without client intervention
Mortgage Offer cycle reduced from 11 DAYS to 48 HOURS using lean, 6-Sigma methodologies for a leading UK bank.
170 different types of customer requests handled with the volume of over100,000requests per month.
Radius™ Effective staff scheduling & planning
Business Pulse™ Mobility tool with real time business updates
i-Resolve™ Automated workflow solution to increase efficiency & reduce manual intervention
Epiplex™ Enterprise training software for quick, accurate & effective knowledge transfer
ICE™ Multi-platform chat experience for improved customer satisfaction
Speech Analytics™ Tripartite mapping of customer behaviour, process & complaints
"What a fantastic week with the Intelenet® colleagues! The passion and enthusiasm the entire team have for delivering great customer service and great customer outcomes should be a lesson to all of us. Can't wait to see you again."
"Hugely impressed by you all! Great professionalism and fantastic empathy with customers turning those bugs into butterflies will make you totally unbeatable!!"
"I am always in awe of one pride, passion, energy and friendliness of you all. it is a sincere privilege to be here and win all the collaboration and desire to be customer obsessed. I know we will succeed. #ThankYou #KeepGoing #KeepSmiling"