End to End Mortgage Fulfilment Outsourcing Service and Solutions
Think Mortgage | Think Intelenet
  • Contact Us Today Tel: +1 516-218-8876 Extn: 58890
  • InteleMortgage

    Intelenet Mortgage Services

    Tel: +1 516-218-8876 Extn: 58890

Intelenet® Global Services is an End-to-end Solution Provider of Mortgage Services including default management. We handle the entire customer life cycle that involves Case Registrations and Data Entry, Underwriting, Completions & Contact Centre. We offer specialized services in the area of multi- layered underwriting.

value delivery highlights
  • Niche Underwriting Capability

    • End-to-end Solution Provider of Mortgage Services, including default management and multi-layered underwriting.
    • Authorized to make underwriting & disbursal decisions on mortgage applications for up to £600,000 without any client intervention.
  • Large Volumes of Disbursals Managed

    • Processed about 80% of the underwriting volumes for a leading UK bank.
    • Offered nearly £20Bn in Mortgage Loans & Disbursed over £17Bn in Mortgage Loans across 2015.
    • Funds released to the tune of £20Bn annually & over £220Bn till date.
    • 140,000 new applications processed annually & 1.6Mn applications processed till date.
  • Re-imagining Mortgage Application Cycle

    Deployed innovative solutions supported by LEAN/6-Sigma methodologies to reduce Mortgage Offer cycle from 11 days to 48 hours for a leading UK bank.

  • Enhancing Customer Advocacy

    Increase in Net Promoter Score by 60% from -20 in Jan’15 to +41 in Sept’ 17

  • Secured Multi-Channel Services

    Multi-channel customer services via our proprietary tool ICE™ thereby reducing cost and improving customer experience.

  • InteleMortgage

    Speech Analytics based applications that enable tripartite mapping of Customer Behavior, Process & Complaints:

    • Sharp trend mapping via usage of analytics in mortgage Customer Lifecycle Management.
    • Analytics used to reduced mortgage turnaround times.
  • National Outsourcing Association Awardee

    Mortgage Services Team at Intelenet was awarded the 'Best Offshore Team' of the year 2015 by National Outsourcing Association, UK. This team supports a large UK-based bank with end-to-end Mortgage processing operations from Originations, Underwriting to Servicing.

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Intelenet® Radius™ Effective Staff Scheduling & Planning

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TAP: Technology, Analytics & process Excellence

Great results, happy clients

  • "What a fantastic week with the Intelenet® colleagues! The passion and enthusiasm the entire team have for delivering great customer service and great customer outcomes should be a lesson to all of us. Can't wait to see you again."

    Director of Mortgage Products from a leading bank in the U.K.
  • "Hugely impressed by you all! Great professionalism and fantastic empathy with customers turning those bugs into butterflies will make you totally unbeatable!!"

    COO, Retail Operations Support from a leading bank in the U.K.
  • "I am always in awe of one pride, passion, energy and friendliness of you all. it is a sincere privilege to be here and win all the collaboration and desire to be customer obsessed. I know we will succeed. #ThankYou #KeepGoing #KeepSmiling"

    Sr. Customer Experience Officer, Mortgages from a leading bank in the U.K.
Intelenet's Mortgage Capability Overview

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