Knowledge Services

Organizations in today’s ever changing and dynamic market conditions rely on knowledge to differentiate from being good to being great. They are looking for knowledge partners with experience in providing solutions to ensure that they have the optimum resources, capabilities and availability to transform data into information, eventually leading to knowledge and actionable insight for its employees, customers and shareholders.

At SAMURAI, the Knowledge Services arm of Intelenet® Global Services, we help clients with our unique and result oriented GTI model. As an independent consulting arm, Samurai is able to offer impartial advice on the most appropriate solutions, tailored to meet specific requirements and focused on outcomes. This collaborative model ensures we remain a partner in our client's success story. Our mantra is simple, we support our clients Growth, Transformation and Investment goals with a diverse spectrum of services.

Customer Intelligent Solutions…

Intelenet® developed and deployed Social Media Analytics tool for a leading Financial Institution, to plot customers’ profiles to assess how the customer lifecycle engagement could be improved, and identify which channels were primary influencers in customer’s decision making process for the Financial products.

Capability Portfolio

As an independent consulting arm, SAMURAI is able to offer impartial advice on the most appropriate solutions, tailored to meet specific requirements and focused on outcomes. This collaborative model ensures we remain a partner in our client's success story.

  • Research
    Proof points
    Market assessment, sizing and evaluation, Corporate planning and strategy, Competitor analysis and benchmarking, Opportunity identification, Partner / vendor (supplier) diligence, Newsletters, Feasibility assessment, Bid support
    • Studied and reported on client’s vendor consolidation strategy
    • Assessed stakeholder portfolio to identify opportunity for business growth
  • Financial-Modeling
    Financial Modeling
    Financial planning and budgeting, Bid pricing, M&A – financial modeling, due diligence, valuation & post merger integration, Equity and debt research, Model audits, Scenario building/ sensitivity analysis, Financial dashboards and reporting , Investor relations support, Business transformation modeling
    • Supported clients from all major industries at all stages of the transaction life cycle, from investment to divestment
    • Assisted in evaluating strategic initiatives and identify challenges and opportunities lying ahead of organizations
  • Resource-Optimization
    Resource Optimization
    Demand forecasting & scheduling, Capacity planning, Allocation management, Real time management
    • Supported processes across client segments to optimize forecasting, planning and real time management of the workforce
    • Led Independent review / audit Executive assistance & Co-ordination
  • Analytics-&-Insight
    Analytics & Insight
    Descriptive analytics, Predictive analytics, Speech, text, & social media analytics, Business dashboards & data visualization, Big data
    • Deployed speech analytics program to improve sales conversion rate
    • Deployed social media analytics program to gather competitive intelligence for the client and map market position
    • Deployed customer sentiment analysis program to understand customer effort in contacting client’s contact center
  • Customer-Experience-Management
    Customer Experience Management
    Quality Benchmarking, Customer Journey Mapping, Independent Transaction Audits , Mystery Shopping
    • Driven customer journey mapping programs where designed, managed and audited customer interactions to understand customers and identify key touch points, maximize customer satisfaction and increase customer loyalty and advocacy
  • IT-Enabled-Services
    IT Enabled Services
    Data: Data Management, Data Integration, Data Mart Design, Data Mining, Data Visualization

    Applications: Customized application design (mobile & web), BI solutions, Survey programming, Application visualization, Business process automation
    • Supported clients with customized data and application solutions that help drive transformation and streamline global operations
  • Business-Transformation
    Business Transformation
    Business process management, Lean deployment, Target operating model design, Audits & assessments, Six sigma projects
    • Leveraged our deep exposure within the BPO and Shared Services environments which provide us with the essential domain knowledge and expertise to manage complex transformational programs.
  • Project-Management
    Project Management
    Program management, Bid management, Contract mobilization, Contact center shared services & outsourcing, Change management & implementation, PMO services
    • Supported organizations with PMO deployment, operation / optimization, enhancement services to improve project and portfolio performance, project analytics, stakeholder management, executive assistance & co-ordination and independent review / audit
  • Creative-Design
    Creative Design
    Brand & identity concept design, Typography development, Graphic design, Interface & icon development, Presentation & document production, E-learning, Brochures, posters, catalogues, flyers, infographics
    • Deployed understanding of business dynamics to develop marketing collaterals that are aligned with company's objectives
  • Our solutions leverage over 150+ workforce experienced in Research, Six Sigma, Lean, Analytical & Statistical Models, Process Re-engineering and Solution design frameworks.
  • Our Knowledge Services processes are supported by over 30+ tools covering data collection, segregation, analytical/statistical modeling, and reporting workflows.
  • Undertaken over 5000+ projects across market segments.