Healthcare Outsourcing

Cost efficiency, patient service, collections and accelerated service launch serving as primary demands on Healthcare institutions, instill the need for a partner to be able to design, launch and manage processes seamlessly and effectively.

Intelenet’s Healthcare solutions are developed on the core foundation of “Partnership”. Over the decade we have invested in up scaling and evolving our Healthcare Domain expertise, tools and technology to support US and UK Healthcare institutions with their requirements.

Constantly evolving solutions…

Intelenet® developed and deployed Phantom Robotics Automation solution for our Healthcare client to support their requirement of “Accelerated Process Launch”. Our solution was deployed in the client’s diverse technology environment, which was programmed to pull out specific data points from individual systems, which saved the client the cost of standardizing their legacy and multi-vendor systems, inturn saving costs and ensuring faster “speed to market” of their process.

Global Service Portfolio

Intelenet’s Healthcare practice specializes in Revenue Cycle Management (RCM) for payers and providers across US and UK. We are the largest independent provider of Healthcare IT Outsourcing.

  • Healthcare Outsourcing
    RCM Front Office
    Proof points
    Patient Access management, Order Entry and Intake Management, Referral Verification, Authentication Verification, Insurance Verification, Charge Capture
    • Reduced cycle time by 25%
    • Delivered 30% reduction in labor requirements
  • Healthcare Outsourcing
    RCM Back Office
    ICD-9 Coding, CPT-4/ HCPCS Coding, DRG Coding, Claims Data Entry, Cash Posting, Physician Authorization
    • Code over 12 million medical charts annually at an accuracy of 98%.
    • $12 billion payments posted annually
  • Healthcare Outsourcing
    AR & Denial Management
    AR Follow-up with Payors, EOB Processing, Insurance Appeals, Denial Management, Self Pay Management through, Inbound and Outbound Campaigns, Electronic Claims, Repair and Resubmission
    • 50% reduction in Medicare denials
    • Quicker cash realization and improvement in paid rate from 86% to 96%
  • Healthcare Outsourcing
    Patient Services
    Statement Request, Updating Insurance Information, Patient Enquiries, Complaints Handling, Statement Clarification, Self Pay Management
    • Reduced Patient Complaints by 75% within 6 months of BAU.
    • 50% improvement in cash flow
    • Increased Collections by $15m annually
  • Healthcare Outsourcing
    Process Excellence, Technology & Analytics
    Access to in-house process/lean/six sigma experts, customized tools and analytical models for supporting clients across the RCM cycle.
    • Successfully improved client‟s cash posting within 24 hours from 64% to 95%
    • Delivered $1m annual savings through automation
  • Our solutions leverage over 1800 Healthcare Support workers, including 300+ coders credentialed as CPC, CPC-H, CCS, and CCS-P from AAPC and AHIMA

  • All processes are strengthened with Lean, Six Sigma & transformation capabilities, as well as supported by over 100+ tools spanning the RCM cycle

  • Case Worthy

    Capability in Action

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