Global Delivery Centers
Our delivery network is consistently expanding to include regions that would add value to any service support, which includes availability of skilled resources, cultural alignment, legal compliance to client geographies, time-zones adaptability, cost advantages etc.
Intelenet® has set-up delivery centers across countries to support clients with regional services and skilled resources in a productive environment.
Our network spans across USA, Guatemala, UK, Poland, UAE, Saudi Arabia, Jordan, India, and Philippines
Intelenet® support clients across Travel, Logistics & Hospitality, Healthcare and Financial Services with mid-high complexity BPS services from our onshore centers in US.
Our centers in Fort Wayne, IN, Campbellsville, KY and Fargo, ND, along with our At-Home-Agents network are well equipped to effectively handle critical onshore processes.
Our center in Guatemala City, support Travel, Logistics & Hospitality, Financial Services clients with BPS services in English and Spanish.
Our Guatemala operations primarily cater to US and LATAM clients, interested in efficient, compliant and secure process management from nearshore locations.
Intelenet® UK operations primarily cater to Travel, Retail and Financial Services clients from our center in Plymouth.
Our onshore capability spectrum cover UK based processes across the BPS cycle.
Intelenet’s center in Krakow serves as the hub for EU based processes, where we support clients with varying BPS processes in English, German, Spanish, Italian, French, Swedish, Portuguese, Polish, and Dutch.
Our center supports Travel, Retail & Financial Services clients, across BPS cycle.
Intelenet® Middle East
Intelenet® Middle East presence is gradually expanding to cover Dubai, Jordan and Saudi Arabia.
These centers support clients across Travel, Logistics, Telecom and Financial Services clients with BPS services in English and Arabic.
Our Manila center is a hub for managing critical processes for global clients across the Financial Services, Hospitality, Retail and Healthcare sectors.
This center provides strong offshore delivery support to clients with services across the BPS cycle.
Our 57+ centers across India supports Financial Services, Healthcare, Travel, Transportation & Hospitality, Utility, Retail and Manufacturing clients with the entire BPS spectrum.
With access to over 20+ Local and International languages, our India delivery capability continues to retain its top position in the India market.
Delivery by languages…
Intelenet® leverages our global talent pool across our delivery centers to support clients with their linguistic needs. For Example: Support EU customer base by delivering services from our Poland Center where we have access to English, French, Spanish, Portuguese, Polish, German, Italian, Dutch, Russian and other EU and Nordic Languages.
Delivery aligned to customer geography…
Intelenet® has deployed 4 delivery models to meet our global customer requirements; These include Rightshore, Onshore, Nearshore, and Offshore. This way, clients have the option of utilizing our onshore and rightshore model for managing regulatory and priority processes, while leveraging our near-shore and offshore centers for cost advantages.
Delivery through right skill-sets…
Our delivery models are further designed to TAP™ into resource skill-sets available at cost effective geographies. Example: India produces one of the largest graduate pool of CFPs and CFAs from renowned Finance institutions across the country and so to effectively TAP™ into this talent pool, we have set-up our India delivery centers as preferred hubs for managing complex Finance & Accounting in a cost productive environment for our global clients.
Remote agents network…
We have also established our At-Home-Agents (AHA) model to expand our resource capability by tapping into specific talent pools. This model helps in offsetting staffing constraints owing to volume fluctuations and disaster relief, ensuring uninterrupted delivery of services across our capability spectrum.