Fraud Detection &
Risk Management Solutions

  • With new FCA regulations, mergers and other forms of uncertainty sweeping the financial markets, monitoring and reducing risk is a key business imperative. UK top banks rely on us for fraud solutions. Our solutions focus on plastic, non-plastic cards and other card management challenges. In addition, we also offer bespoke automation tools.

  • From delivering excellent customer services at all stages of Risk Management along with being compliant with regulatory requirements, our technology-enabled solutions are tailored to meet the demands of your organisation and your customers.

  • Financial services are the roots of Intelenet. Our services help our clients design, transform, and run advanced operating models to combat volatility, control costs, manage risk and enable growth. Intelenet drives greater efficiency, effectiveness, and governance to make clients' businesses more competitive and agile.

  • With new FCA regulations, mergers and other forms of uncertainty sweeping the financial markets, monitoring and reducing risk is a key business imperative. UK top bank rely on for fraud solutions. Our solutions focus on plastic, non-plastic cards and other card management challenges. In addition, we also offer bespoke automation tools.

  • Investigation of fraud claims made on the Debit or Credit cards across all the possible areas like ATM, Lost & Stolen, Card Not Present (CNP), Counterfeit and Intercept. Basis investigation, the fraud account is blocked, funds are refunded to the victim, and fraud accounts are closed.

  • The team identifies and investigates dormant accounts to avoid them from being used for conducting fraudulent activities. The team investigates these accounts basis spending pattern and financial history of the customer for a year.

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Business Transformation - Deployed innovative solutions supported by LEAN / 6-Sigma methodologies for process efficiency

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  • 300+

    Fraud Detection Agents handling

    • Voice – 7.06 Mn Transactions
    • Data – 1.82 Mn Transactions
  • 11+

    Years of handling Fraud Operations since 2006

  • Awards

    Our Banking Business Team has won many prestigious titles. Some of the noted ones are as follows:

    • GSA European Awards
    • Customer Service Training team of the year
    • Best Off Shore Team at the NOA awards
  • Annual £25 Mn fraud saving

    Reduction in Fraud Losses

  • To improve customer advocacy NPS from 19 NPS in 2014 leading to consistently achieving 60+ in 2016. Also, allowing to achieve the highest ever NPS score of 73+

  • Complaints reduction project to improve customer experience by sharing process improvement suggestions. This has led to a 7% reduction in complaints

  • Implementation of 20 ideas generated through the AIM framework

  • Implemenetation providing benefits like Savings of £14.7k P.A.92% Reduction in Fraud Losses. 72hrs. improvement in TAT

  • 8FTE benefit passed back to Barclays because of implementation of the ideas

From start to finish, rely on one team!

Our experience in Fraud Risk Management and Risk & Governance covers the entire Risk Management lifecycle including

  • Capturing client and transaction details
  • Streamlining data and designing monitoring workflow
  • Design fraud level insight to staff to help aid the process of decision making
  • Maintaining and monitoring limits centrally in real-time
  • Designing risk measurement frameworks
  • Data capturing along multiple dimensions
  • Data modelling and designing the risk appetite and attribution engine
  • Advanced reporting and scenario-analysis capabilities

TAP – Technology, Analytics and Process Excellence

  • Unifed Desktop

    Collates information from multiple applications/screens & presents information on a single screen for ease of access & use. Potential Benefit - 20% reduction in Average Handing Time.

  • Business Pulse - A Mobility Solution

    A mobility solution that provides real time reporting of contact centre performance of voice and data systems.

  • Fraud Assist

    A web based application that integrates with multiple sources and performs robotics to help aid appropriate decision making to help reduce fraud losses.

  • Document management portal to carry manage documentation digitally. Digitized feedback, attestation, process knowledge tests. Delivered £21K in savings through improved efficiencies, reduced costs of printing.

  • Fraud Portal

    Fraud awareness mechanism by displaying real time fraud tickers with Knowledge Repository, Nomination of Fraud Savings, Magic Moments, Simple Solutions & FBI Ideas.

  • Quality of Decisioning

    Aims at providing fraud level insight to staff to help aid the process of decision making, Aids staff decision making in Fraud vs. Gen ratio, Fraud Amount Statistics, IP Address, Currency Statistics, Bin level Statistics, etc.