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Executive Team

Bhupender Singh

Bhupender Singh

Group Chief Executive Officer
Bhupender is the Group Chief Executive Officer of Intelenet® Global Services, a leading global business process outsourcing (BPO) organization with over 55,000 staff across 8 countries. Intelenet is majority owned by Blackstone, the world’s largest Alternate Investments Manager.

Over the course of his 20 years plus professional career, Bhupender has been part of critical assignments focused on Strategy, M&A and Business Growth, and Business Transformation.

Before assuming the role of Global CEO of Intelenet, Bhupender was the Regional CEO of Intelenet’s (erstwhile Serco Global Services) Asia, Middle-East, Australia and UK divisions, where he led the turn-around of the business and position of Intelenet as the Leading BPO out of India. Bhupender joined Intelenet in 2007 as Head of Strategy and M&A, upon the acquisition of his company Travelport India Operations, where he served as CEO.

In his previous role, Bhupender was part of Cendant’s Strategy and M&A team in London where his remit encompassed a $2BN turnover business spanning 38 countries in Europe, Middle East and Asia - Pacific.

Bhupender started his professional career in strategy consulting where he spent 6 years with McKinsey & Company, and Booz Allen & Hamilton. He is an MBA from IIM Ahmedabad and a B.Tech. from IIT Delhi and has been awarded gold medals at both IIT and IIM for his all-round performances.
Chandramouli Baskaran

Chandramouli Baskaran

Chief Executive Officer
Chandramouli is the Chief Executive Officer, responsible for leading the organization’s global business operations, executing the business strategy, ensuring operational excellence and managing employee and client relationships across our worldwide delivery centers.

Alongside, Chandramouli (aka Mouli) serves as the enabling leader, responsible for supporting the organization’s business goals, through account mining, solution enhancement & development, knowledge services (analytics & consulting), marketing & branding and stakeholder engagement programs.

Prior to assuming his current role, he was the Regional CEO of Intelenet’s US and Offshore divisions. Here he led several campaigns that restructured the operational and engagement model across the regions, which cascaded to higher profits and better returns to clients.

Mouli joined Intelenet® as the Head of Banking & Financial Operations in 2007, where he was responsible for turning around key transformational projects for leading banking & financial institution clients, following which he served as the COO for offshore operations where he led technology and analytical strong operations that strengthened our long-standing client partnerships.

With over 27 years in the Banking Industry, Mouli has held a variety of leadership positions in large institutions, namely 3 years at YES Bank, wherein he had been the Group Executive Vice President responsible for Business Processes and Quality Assurance, responsible for scientific implementation (using Six Sigma, 5s and ISO standards) of delivery processes of all backend operation and related front end operation in Branches.

Before this, he spent 9 years in HDFC Bank wherein he was the Country Head Service Delivery and Business Processes. For a good part of his tenure, he was also Regional Business manager. Prior to HDFC Bank, he worked in Bank of America for about 13 years where he held various positions in Operations and product Development.
Ram Panickar

Ram Panickar

Chief Financial Officer
Ram is Intelenet’s Chief Financial Officer, responsible for the organization’s Corporate Controllership, Treasury, Taxation, Finance Operations, Financial Planning & Analysis, & Legal functions.

He serves as the insightful leader, responsible for delivering and driving the financial performance as well as providing quantifiable data to support the strategic agendaof the organization.

He serves as the point person for driving the organization’s financial performance to support strategic growth, and providing actionable insights to business teams.

In his 27 years career, he has dedicated over 10 year to Intelenet®, with responsibilities spanning the Financial Organization and the Risk, Audit and Compliance function.

Prior to this, Ram headed the finance functions for organizations in DHL & Datamatics.

He has a degree in Law and is a Certified Chartered Accountant & ICWA professional.
Manuel D’Souza

Manuel D’Souza

Chief Human Resource Officer
Manuel serves as the Chief Human Resource Officer, and over his term of 15+ years with Intelenet®, has been responsible for deploying people-focused policies across the organization, which has ensured Intelenet’s placement amongst the top Employers of choice, and Best Places to Work categories year on year.

Under his leadership, Intelenet® achieved PCMM Level 3 certification, and through his constant endeavors, the organization continues to churn awards in HR and Talent Management space; in 2015 alone, Intelenet® achieved ranking under “CII’s Significant Achiever in HR Excellence”, as well as “Asia’a Training & Development Excellence Award”

Over his career of 27 years, Manuel has served as the CHRO at Intelenet® for 15.

Prior to Intelenet® Manuel held several roles in the HR function in Fibre Glass Pilkington, Wipro Consumer Products Ltd & BPL Mobile Communications Private Ltd.

He holds an MBA in HR and a Masters degree in Financial Management
Rajendra Deshpande

Rajendra Deshpande

Chief Information Officer
Rajendra is the Chief Information Officer at Intelenet®. He is responsible for oversight of Intelenet’s Technology Strategy, and leading the organization’s Technology Innovation, Digitization and Security & Compliance functions.

Alongside, Rajendra is responsible for driving innovation through research, proof of concept studies, and investment in new age & emerging technologies that would translate to value to client.

He has led several development programs for building custom CRMs, Reporting solutions, Robotics Automation and most recently the global resilent network for Intelenet® operation, for which he won the “Versatile CIO of the year” in 2015.

He was earlier recognized by the CIO 100 magazine for the two consecutive years in 2008 and 2009 and was awarded the prestigious "Business Innovator - Services" award by The CTO Forum in 2006.

Prior to joining Intelenet®, Rajendra pioneered technology initiatives in Bush Technology and Enkay.

Rajendra holds an engineering degree in electronics, a management degree in information management and also holds a postgraduate diploma in management. He is also a CISA, GSEC and CISM certified professional.
Aditya Arora

Aditya Arora

Managing Director - India
Aditya is the Managing Director for the India region. In this role, apart from being responsible for building and executing the strategy on the way forward, he drives Client Relationships, Operational Excellence, People Engagements and Technology Innovations for the business.

He has been associated with Intelenet since 2005 and has over 21 years of experience in New Markets Setups, Business Turnarounds, Service Excellence, Six Sigma and Business Development.

At Intelenet, he has also been instrumental in turning around the India business growth and profitability, building depth in support functions effectiveness and setting up Intelenet entities in emerging markets across the globe. Prior to working with Intelenet, Aditya has worked with Genpact for six years and with Bank of America and Citi for four years.

Aditya is a Bachelor in Economics from Delhi University and an MBA in HR from XLRI and in Marketing from IIPM.

He has been a National Level Snooker player and has won the Delhi State Championships for several years.
Piety Gonsalves

Piety Gonsalves

Managing Director - Middle East
Piety heads business in Middle-East for Intelenet Global Services. In his current role as Managing Director-Middle East, Piety focusses on expansion of company’s footprint in the region with efficient Client Management, Service Delivery, Strategic Alliances and Business Development.

Piety joined Intelenet in 2011 and has been responsible for setting up operations in the Middle East.

With his vast work experience, he has been instrumental in crafting a strong outsourcing base for Intelenet with multiple contract wins across the public and private sector in the Middle-East region.

Over the past 26 years in the UAE, Piety has worked with many reputed organizations including IBM, Arab Radio Television (ART) and others.

Piety has contributed significantly by creating employment opportunities for nationals, creating work from home opportunities for women and implementing strategic projects in alignment with the vision of respective countries in the region.

His academic accomplishments include a degree in Electronics and Communications Engineering.