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Executive Team

Susir Kumar

Susir Kumar

Executive Chairman
Susir is the Executive Chairman of Intelenet® Global Services, a US $400m global business process outsourcing services organization.

With over 15 years dedicated to the organization, Susir has been the leader in charge, responsible for turning Intelenet® from a 25 member company to its current 55,000 people strong organization.

As the Executive Chairman, Susir is responsible for the oversight of the company’s operations, formulating and executing long-term strategies, steering mergers & acquisitions, driving expansion into new geographies, guiding investments in cutting edge technology & building world class systems , and managing client & investor relationships,

Prior to this, Susir served as the Chief Executive Officer of Intelenet®, where he led innovative strategies that contributed to Intelenet’s successes, business growth, industrywide brand recognition, long standing client partnerships and successful global operating model deployment.

In his 27 year career, he has served as Intelenet’s CEO from 2000-2015, before which he was associated with HDFC, one of the most admired financial services organizations in India, and has been involved in setting up several profitable group companies.

Susir is an Associate Member of the Institute of Company Secretaries of India and holds a Bachelor’s Degree in Business Management. He also holds a Masters degree in Philosophy (M.Phil). In 2015, Susir was ranked as Asia’s CEO of the Year
Bhupender Singh

Bhupender Singh

Chief Executive Officer
Bhupender is the Chief Executive Officer of Intelenet® Global Services. He is responsible for managing Intelenet’s global business portfolio across US, UK, Europe, Middle East, India, and Philippines. He serves as the leader responsible for setting the course for achieving Intelenet’s long-term vision, through organic and inorganic initiatives, investment in new market entry & enabling technology, and people and client engagement.

Bhupender exemplifies Intelenet’s commitment to deliver value to clients across the business lifecycle, with his penchant for aligning organizations to the ever-changing market demands.

Over the course of his 25 years career, he has been part of critical assignments focused on Strategy, M&A and Business Growth. Prior to assuming his current role, Bhupender was the Regional CEO of the Intelenet’s AMEA and UK divisions, where he led several key engagement to improve profitability and position Intelenet® as the Leading BPO in India.

Bhupender joined Intelenet® in 2007 as the Head of Strategy and M&A, upon the acquisition of his company Travelport India Operations, where he served as the CEO.

Before this, he was part of Cendant TDS’s Strategy and M&A team in London where his remit encompassed a $2bn turnover business spanning 38 countries in Europe, Middle East and Asia - Pacific.

Bhupender was also part of the founding team for ICICI OneSource (now rebranded as Firstsource), a leading offshore BPO company with special focus on the UK market; before which he spent 6 years with McKinsey & Company and Booz Allen & Hamilton.

Bhupender is an MBA from IIM Ahmedabad and a B - Tech from IIT Delhi. He was awarded gold medals at both IIT and IIM for his all-round performances.
Chandramouli Baskaran

Chandramouli Baskaran

President & Global Chief Operating Officer
Chandramouli is the President & Global Chief Operating Officer, responsible for leading the organization’s global business operations, executing the business strategy, ensuring operational excellence and managing employee and client relationships across our worldwide delivery centers.

Alongside, Chandramouli (aka Mouli) serves as the enabling leader, responsible for supporting the organization’s business goals, through account mining, solution enhancement & development, knowledge services (analytics & consulting), marketing & branding and stakeholder engagement programs.

Prior to assuming his current role, he was the Regional CEO of Intelenet’s US and Offshore divisions. Here he led several campaigns that restructured the operational and engagement model across the regions, which cascaded to higher profits and better returns to clients.

Mouli joined Intelenet® as the Head of Banking & Financial Operations in 2007, where he was responsible for turning around key transformational projects for leading banking & financial institution clients, following which he served as the COO for offshore operations where he led technology and analytical strong operations that strengthened our long-standing client partnerships.

With over 27 years in the Banking Industry, Mouli has held a variety of leadership positions in large institutions, namely 3 years at YES Bank, wherein he had been the Group Executive Vice President responsible for Business Processes and Quality Assurance, responsible for scientific implementation (using Six Sigma, 5s and ISO standards) of delivery processes of all backend operation and related front end operation in Branches.

Before this, he spent 9 years in HDFC Bank wherein he was the Country Head Service Delivery and Business Processes. For a good part of his tenure, he was also Regional Business manager. Prior to HDFC Bank, he worked in Bank of America for about 13 years where he held various positions in Operations and product Development.
Prabhu Srinivasan

Prabhu Srinivasan

Chief Strategy Officer
Prabhu is the Chief Strategy Officer, responsible for formulating the strategic plan for the organization, communicating & facilitating organization wide adoption, and leading the mergers and acquisitions programs that are part of the organization’s growth & strategy goals.

Prior to this, Prabhu served as the Head of Transformation from 2005-2012, where he led critical assignments for building Intelenet’s business portfolio and growth into new and emerging markets.

Over the course of his 22 years career, he has been with Intelenet® for over 10 years, and held several positions in KPMG, Standard Chartered Bank and GE.

Prabhu is an associate member of the Institute of the Chartered Accountants of India. He is also a quality practitioner with proficiency of a Master Black Belt in Six Sigma.
Ram Panickar

Ram Panickar

Chief Financial Officer
Ram is Intelenet’s Chief Financial Officer, responsible for the organization’s Corporate Controllership, Treasury, Taxation, Finance Operations, Financial Planning & Analysis, & Legal functions.

He serves as the insightful leader, responsible for delivering and driving the financial performance as well as providing quantifiable data to support the strategic agendaof the organization.

He serves as the point person for driving the organization’s financial performance to support strategic growth, and providing actionable insights to business teams.

In his 27 years career, he has dedicated over 10 year to Intelenet®, with responsibilities spanning the Financial Organization and the Risk, Audit and Compliance function.

Prior to this, Ram headed the finance functions for organizations in DHL & Datamatics.

He has a degree in Law and is a Certified Chartered Accountant & ICWA professional.
Manuel D’Souza

Manuel D’Souza

Chief Human Resources Officer
Manuel serves as the Chief Human Resources Officer, and over his term of 15+ years with Intelenet®, has been responsible for deploying people-focused policies across the organization, which has ensured Intelenet’s placement amongst the top Employers of choice, and Best Places to Work categories year on year.

Under his leadership, Intelenet® achieved PCMM Level 3 certification, and through his constant endeavors, the organization continues to churn awards in HR and Talent Management space; in 2015 alone, Intelenet® achieved ranking under “CII’s Significant Achiever in HR Excellence”, as well as “Asia’a Training & Development Excellence Award”

Over his career of 27 years, Manuel has served as the CHRO at Intelenet® for 15.

Prior to Intelenet® Manuel held several roles in the HR function in Fibre Glass Pilkington, Wipro Consumer Products Ltd & BPL Mobile Communications Private Ltd.

He holds an MBA in HR and a Masters degree in Financial Management
Rajendra Deshpande

Rajendra Deshpande

Chief Information Officer
Rajendra is the Chief Information Officer at Intelenet®. He is responsible for oversight of Intelenet’s Technology Strategy, and leading the organization’s Technology Innovation, Digitization and Security & Compliance functions.

Alongside, Rajendra is responsible for driving innovation through research, proof of concept studies, and investment in new age & emerging technologies that would translate to value to client.

He has led several development programs for building custom CRMs, Reporting solutions, Robotics Automation and most recently the global resilent network for Intelenet® operation, for which he won the “Versatile CIO of the year” in 2015.

He was earlier recognized by the CIO 100 magazine for the two consecutive years in 2008 and 2009 and was awarded the prestigious "Business Innovator - Services" award by The CTO Forum in 2006.

Prior to joining Intelenet®, Rajendra pioneered technology initiatives in Bush Technology and Enkay.

Rajendra holds an engineering degree in electronics, a management degree in information management and also holds a postgraduate diploma in management. He is also a CISA, GSEC and CISM certified professional.
Steve Morgan

Steve Morgan

Managing Director – UK / Europe
Steve is the Managing Director – UK / Europe at Intelenet® Global Services. As part of this role, Steve is focused on new client acquisition and relationship management with existing clients in this geography. He is also responsible for the operational delivery in the region.

Steve has wide ranging experience in leadership roles covering strategy, operations, technology and finance. His diverse experience includes management responsibilities covering sales / business development, account management, business start-up, and operational teams. Steve has handled large customer service operational teams of 1000+ and delivery of complex business transformations. He is an adaptable leader with high levels of energy, endurance and enthusiasm, and is passionate about building great teams and delivering results.

Steve has worked in 10 different countries (US, UK, Germany, Netherlands, France, Spain, Ireland, Canada, Australia and India). Prior to joining Intelenet, Steve was with Telstra from 2014 to 2016 where he served as Director, NBN Operations (2015-16) and Director, Process Effectiveness (2014-15). He has also worked with several large Australian, US and European banks including ANZ Banking Group, JP Morgan, RBS, Deutsche Bank, Barclays Bank, Banco Santander and Lloyds, and was Director & Co-Founder of Snugglebum kids sleepwear. Additionally, Steve has held Consultancy roles at E&Y and National Australia Bank in his career spanning over 20 years.