Image Secure HBR: A Modern, Post-COVID Approach to Customer Care ;

What can you learn from this white paper?

Successful support requires a digital-plus-human approach. While digital tools are extremely effective for streamlining basic tasks and resolving simple inquiries, people will always want the option of interacting with a live agent for more complex requests. So, balancing the two will be critical for delivering the experiences customers want via the channels they need.

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