Customer Service Advisor
Customer Service Advisor
United Kingdom · Newry
Category Customer Service

Job Reference: NEW-VOL-07419

Location: Newry

Closing Date: Not Specified

Salary: Up to £18,137.60

Employment Type: Permanent

Hours Per week: 40

Start Date: Various Start Dates Available

Schedule: Full Flexibility Required Between 8am and 10pm Monday to Sunday, you will receive your schedule 4 weeks in advance

Training: 3 to 7 weeks training, Mon-Fri 9am to 6pm


Job Overview

As a member of our Team at Teleperformance, you will handle incoming calls from our clients customers and will become a specialist in effectively resolving incidents and queries.

You will become part of a team that ensures our clients continued success and will be at the forefront of creating an amazing customer experience.

You will have the desire to help all callers providing accurate information, troubleshooting issues and dealing with complaints.

Acting as a brand ambassador for Teleperformance and our clients, you will ensure that all customers receive the highest level of customer service.

Key Responsibilities

• Record, track, and effectively resolve incidents and queries and complaints
• Provide timely, accurate and expert advice
• Deliver a service where patience, empathy and building rapport are central
• Create clear notes on customers’ accounts with relevant details
• Comply with company policies and practices
• Manage databases, tools, applications and operating systems
• Strive to achieve first call resolution

Candidate Requirements

We believe in building a team with the right drive and passion for products and customer service. That’s why we need you to be interested in providing information and advice to customers.

We are looking for the following skills and attributes:

Desired Education, Skills and Experience:

  • Previous Customer Service experience
  • Strong Verbal and written skills with the ability to show attention to detail
  • Problem solving and strong communications skills
  • Professional and friendly telephone manner
  • Passionate about technology and the internet, with a desire to learn and develop
  • Take ownership of situations with positivity and a can-do attitude
  • Able to work within a fast paced, engaging environment

Who are we?

Teleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe, to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. We are in 80 countries, serving 170+ markets, employing 300,000 interaction experts worldwide, speaking 265 languages and dialects.
We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact. We constantly invest in research and development and get a deeper understanding of customer’s thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.

What we offer

  • Comprehensive initial training
  • Employee reward and recognition schemes
  • On-going coaching and development and genuine opportunities to develop your career with the company’s management programmes
  • Discounts on top retail brands
  • 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
  • Pension Scheme
  • Sports & Social Scheme
  • Refer a friend scheme – Up to £900 for each individual referred
  • Employee benefits programme which includes discounted holidays, flights and hotels, discounted utility bills and discounted cinema tickets