Digital Marketing Expert
Digital Marketing Expert
Global · Nigeria
Category Sales & Marketing
  • Call Centre Experience: at least 3 years of customer support experience via phone, email, and chat is preferred.
  • Excellent and fluent communication skills: verbal, written, listening skills.
  • Very customer service focused, able to deal with customers in a friendly, positive and polite manner via calls.
  • Social media advertising experience is a huge plus and highly preferred.
  • Ability to engage the customer, strategically build rapport and handle objections.
  • Proven ability to deal with problems and solve them effectively.
  • Multi-channel transactional sales & marketing to deliver best practices to long-tail advertisers.
  • Self-motivated and confident with a results-driven attitude.
  • Use listening skills that support effective telephone communication to support the customer needs and requests.
  • Uplift revenue by providing consultative advice to small and medium-sized businesses (SMBs) as well as micro businesses to help them grow their businesses across multiple channels - chat, email and phone.
  • Apply appropriate actions to effectively resolve the customer request.
  • Ensuring digital education measured by the number of events executed, product solutions pitched and actioned.
  • To always provide a high level of customer service to clients.
  • Robust multitasking skills (e.g., able to log calls and interact with the customer simultaneously)
  • Other Duties as assigned.