Travel Reservation Advisor (Thai)
Travel Reservation Advisor (Thai)
Malaysia · Penang
Category Customer Service

Overview

  • Fresh Graduates are welcome!
  • Speaking good English
  • A love of travel and a passion for helping people
  • Exceptional interpersonal skills Basic component isolation and troubleshooting skills
  • Demonstrate strong verbal and written communication skills
  • Strong organizational skills and the ability to multi-task
  • Flexible to work varied shifts on a 7-day schedule
  • Meet and maintain monthly metrics

We provide

  • A work environment that is diverse, inclusive, and welcoming of all
  • Training that will make you feel empowered to do your best work
  • Career opportunities for all our employees
  • Fantastic, comprehensive and competitive benefits
  • Gratitude & recognition for our awesome employees

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Handle and carefully respond to all inbound and outbound customer inquiries including callbacks to follow up with customers to ensure their technical issues are resolved
  • Provide excellent customer service through active listening
  • Appropriately communicate with customers
  • Work with confidential customer information and treat it sensitively
  • Stay up to date on new products, marketing initiatives and policy/regulatory changes

Requirements

  • Experience in customer service, call centre, travel industry or airline industry is preferred
  • Fluent in English written and verbal communication; C1 English level is preferred (the test will be provided)
  • Must have exceptional grammar and typing accuracy skills (the test will be provided)
  • Possess appreciated level of IQ, EQ, and comprehensive skills (hiring managers will test during the interview)
  • Can work flexible hours, sometimes-on weekends, local public holidays etc.
  • Ability to educate customers on policy and product questions

Preferred Qualifications

  • Experience in online travel/flight booking
  • Voice and E-mail support experience
  • Sales experience; able to deliver product value proposition
  • Experience working in and with a global organization

 

Teleperformance Malaysia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, gender or disability.