Overview

• Fresh Graduates are welcome!
• Speaking good English
• A love of travel and a passion for helping people
• Exceptional interpersonal skills Basic component isolation and troubleshooting skills
• Demonstrate strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Flexible to work varied shifts on a 7-day schedule
• Meet and maintain monthly metrics

We provide

• A work environment that is diverse, inclusive, and welcoming of all
• Training that will make you feel empowered to do your best work
• Career opportunities for all our employees
• Fantastic, comprehensive and competitive benefits
• Gratitude & recognition for our awesome employees

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Handle and carefully respond to all inbound and outbound customer inquiries including callbacks to follow up with customers to ensure their technical issues are resolved
• Provide excellent customer service through active listening
• Appropriately communicate with customers
• Work with confidential customer information and treat it sensitively
• Stay up to date on new products, marketing initiatives and policy/regulatory changes

Requirements

• Experience in customer service, call centre, travel industry or airline industry is preferred
• Fluent in English written and verbal communication; C1 English level is preferred (the test will be provided)
• Must have exceptional grammar and typing accuracy skills (the test will be provided)
• Possess appreciated level of IQ, EQ, and comprehensive skills (hiring managers will test during the interview)
• Can work flexible hours, sometimes-on weekends, local public holidays etc.
• Ability to educate customers on policy and product questions

Preferred Qualifications

• Experience in online travel/flight booking
• Voice and E-mail support experience
• Sales experience; able to deliver product value proposition
• Experience working in and with a global organization

Teleperformance Malaysia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, gender or disability.