Trainer
Trainer
Malaysia · Kuala Lumpur
Category Operations

As a trainer you will be responsible for performing training needs assessments, designing and delivering learning materials and for managing all phases of training interventions.

Responsibilities

  • Identify training needs by evaluating strengths and weaknesses
  • Ensure the training implementation schedule is respected and knowledge is well acquired
  • Deliver training sessions. Key contact for both Support and Production functions
  • Review training content and initiate updates if its required
  • Evaluate participant satisfaction and the level of knowledge acquisition of the participants at the end of the training
  • Co-write a training report in collaboration with the training designer and the client
  • Translate requirements into trainings that will groom employees for the next step of their career path
  • Build annual training program and prepare teaching plans
  • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
  • Direct structured learning experiences and monitor their quality results. Acclimate new hires to the business and conduct orientation sessions
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work

Requirements

  • Technical Skills
    • Sales Knowledge
    • Knowledge of the different Google products and services with his characteristics
    • Native in the language of the market + C1 Level of English
  • Competencies and Specific Skills
    • Planning and Organizing
    • Develops new ideas and unique and novel solutions to problems
    • Recognizes and responds to unanticipated events and requirements
    • Actively seeks opportunities to make a contribution rather than passively accepting situations
    • Establishes productive, cooperative relationships with subordinates, peers and management
    • Use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients
    • Ability to inspire and showing others how to maximize opportunities and potential
    • Expresses oneself in a clear, concise manner during individual or group situations.

Teleperformance Malaysia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, gender or disability.