Team Lead (Mandarin)
Team Lead (Mandarin)
Malaysia · Penang
Category Sales & Marketing

Team Lead is responsible for sales target, training and obtaining excellent records in call quality and sales delivery.
Job Scope
  • Coordinate the entire client cloud telesales team and meet sales goals
  • Develop and implement sales plans and regularly summarize sales data
  • Evaluate the performance of telesales personnel, improve their capabilities, and build a healthy team climate
  • Work with the client clound management team to ensure stable outsourcing operations

Responsibilities and Accountabilities

  • Be responsible for sales target, including client's cloud revenue, number of paying customers
  • Organize sales training based on client's cloud requirements
  • Direct the telesales team as they contact customers via the telephone to make sales transactions
  • Obtain excellent records in call quality and sales delivery
  • Organize team building activities to cultivate good team culture based on client
  • Generate daily report for client's cloud telesales managers

Qualifications

  • Bachelor's degree or above; 5+ years' of experience in sales management
  • Experience in call center management, sales management, team management, performance management, and personnel management (sales team with over 30 members)
  • Field sales experience in the public cloud industry is preferred

Teleperformance Malaysia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, gender or disability.