Responsibilities and Accountabilities

• Support and drives the team in completing their tasks through prioritization, follow-up, improvement of workflows, various projects and removing obstacles
• Set goals for the team to ensure focus
• Develop the team and identifies growth opportunities for team members
• Address motivational issues as well as potential personal issues of team members, and finds solutions to them
• Facilitate and initiates interaction between the team and the other teams
• Serve as a point of contact between the team and client for topics that concern the entire team
• Serve as the voice of the team to the rest of the organization
• Perform other administrative tasks

Qualifications

• Has experience in project management and project improvement initiatives
• An expert in understanding the SME role and how best to support SME
• Understands team dynamics and comes up with solutions to address problems
• Reliable and trustworthy who can be entrusted with team members

Teleperformance Malaysia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, gender or disability.