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Account Manager Contact Center
Image Icon Indonesia · Semarang
Category Operations

Job Descriptions

  • Manage client expectations and doing daily communication with the clients as major point of contact
  • Farm for additional business opportunity
  • Conduct and lead the WBR, MBR and QBR
  • Engage Operations for actions, strategies, change in process, service accountabilities and new initiative, and feedback back on area for improvement where appropriate
  • Manage monthly billing to the clients

Qualifications

  • Minimum 10 years of solid experience in contact center preferably in BPO managing multiple clients with multiple LOBs with more than 100 FTE
  • Strong in standard operations rigor, understand Lean Six Sigma concept & implementation
  • Strong in process & people development
  • Good communication skills in English
  • Willing to be based in Jogja