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Global Sr Technical Writer
Image Icon Colombia · Bogota
Category Tech & IT
Requisiton 1313

Global Sr Technical Writer

What We’re Looking for ⬇️


Requirements:

  • A degree holder in business or computer science or equivalent experience.
  • Seven + years of industry experience as an influential technical writer.
  • Solid understanding of service management as it pertains to IT services.
  • Advanced proficiency with the Microsoft Office suite, including Word, PowerPoint, and Excel.
  • Proficiency with flowchart/diagramming software such as MS Vision.
  • Strong verbal and written communication skills.
  • Comfortable conversing at every level of the business.
  • English: B2 to C1 is required.
  • Ability to engage cross-functional teams globally.

Responsibilities:

  • Establish documentation standards to enable a repeatable approach to write knowledge articles, process details, and other technical documents as needed.
  • Writes, edits, proofreads, and formats operational and technical design standard documentation to build and update design artifacts. Provide feedback on improvement of processes based on industry best practices.
  • Reviews written correspondence and artifacts to ensure final delivery is understandable to a first-time reader who possesses little knowledge of materials.
  • Provides formatting for deliverables to include tables, illustrations, captions, indexing, cross-referencing, and spelling and grammatical checks.
  • Engage with all service areas globally within IT and build trusted relationships.