Global Client Wellness Leader

What We’re Looking for ⬇️

Extensive experience managing wellness for large and diverse Trust & Safety teams of remotely located professionals.
Minimum 6 years of professional experience in global health and wellness.
Minimum 2 years of experience in the BPO industry.
A bachelor’s Degree in Labor Relations, Human Resources Management, Psychology, or other related fields is preferred.
Technical knowledge of health and insurance and wellness benefits.

Plan and develop a wellness strategy program, lead multiple initiatives and core processes on the site, including mental health awareness, nutrition, physical activity, etc. As well as maintain an alignment across locations.
Manage a team of wellness coaches to drive wellness outcomes in Trust & Safety, focusing on increasing resiliency and reducing risks in the content moderation space.
Build a deep understanding of the nature of content type, specific goals, and nuances, while consistently delivering the best employee experience.
Manage site wellness initiatives, ensuring that the client is kept up to date, internal stakeholders are aware of ongoing developments, and each team member uses a consistent wellness framework.
Focus on driving insights on wellness through solid innovation, analytics, and insight discipline.
Lead development processes related to various benefits and experiences in content development and employee engagement.
Manage relationships with third parties, providing on-site certified coaches, counselors, and psychologists.
Drive the engagement calendar alongside the wellness coaches for the assigned client/region to ensure new and innovative activities are available for the employees.
Work with key cross-functional stakeholders (Global Wellness, HR, Legal, Health & Safety) to ensure collaboration and effectiveness, and manage escalations, if any, on annual strategy on wellness.
Host workshops and conduct group sessions in conjunction with the counselors.