Food delivery apps were boosted by the stay-at-home orders and lockdowns caused by the COVID-19 pandemic, but recent research indicates that there will not be a significant decline in usage in the future. If anything, the pandemic demonstrated to more customers how useful these apps can be and they are increasingly an important lifestyle choice for some demographic groups.
This is a sector that is full of opportunity because the CX at present is merely average. Food delivery apps are leaving many opportunities on the table for growth and new revenue streams. If you are hungry to grow in this industry, then it’s time to rethink your CX.
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