Everest Group PEAK Matrix® for CXM Service Providers in EMEA 2021

Customer Experience

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Everest Group evaluated 25 CXM service providers in EMEA and named Teleperformance a Leader.

Teleperformance strengths include:

  • better client satisfaction scores due to greater domain expertise, access to a skilled talent pool, proactiveness in operations, and better innovation and transition management
  • the offer of advanced digital and technology capabilities through proprietary solutions, partnerships, or acquisitions in the areas of AI, cognitive automation, omnichannel, CCaaS, and remote working (both WAHA and GigCX models).

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