Driving Customer Centricity and Making Claims Better the Liberty Mutual Insurance Way

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Driving Customer Centricity and Making Claims Better the Liberty Mutual Insurance Way

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It’s imperative for companies to innovate through ideas and technology, evolve to become more agile and flexible, and be prepared to transform their operating strategies.

“COVID-19 has caused massive disruption to businesses worldwide and the Insurance industry is no exception. From dealing with unprecedented business challenges and pressure on cost reduction to adapting and changing the way they operate, Liberty Mutual Insurance has played a critical role in ensuring business continuity and providing seamless customer service and fair claims resolution throughout the pandemic. As we emerge from the pandemic and continue doing business in this dynamic new normal, companies are seeking efficiency and improved access to consumers.

Driving Customer Centricity and Making Claims Better the Liberty Mutual Insurance Way

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