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Back to the Future of WFH
The global pandemic has forced significant changes in the business world, including a vital shift in the workforce from a brick-and-mortar to a work-from-home (WFH) model. For many companies, this abrupt change is an about-face after years of only traditional solutions.
It is now essential to take advantage of the lessons learned and know the pitfalls that brands can face, the right technologies to leverage, and the new tools to use in this different workplace and define a roadmap for the future.
In this interactive virtual roundtable discussion, we will examine the insights we have gained from the challenges we face and what that means for the future.
- Lessons learned from the WFH movement in the first semester
- How these lessons are helping companies design the future of the workplace
- Advice for companies regarding pitfalls in setting up virtual workplaces
- Impact of WFH on brands, both good and bad
- Adaptation of brands to creating a new ecosystem virtually
- Main challenges that companies face in this new reality
Path to the New Normal
The COVID-19 outbreak has changed the way we work, study, have fun, and connect. Once this crisis is over, we will finally get back to normal. But, in the face of how we are living and what we are experiencing today, how can life ever be what it used to?
This moment is the perfect time to collectively reflect on the lessons learned as we reinvent what normal will look like from now on.
“Path to the New Normal” is a weekly Leader Insights Roundtable Digital Event Series, featuring industry and Teleperformance experts. They will be delivering key learnings around topics such as Work-at-Home, Automation, "What’s Next" in Customer Experience, Digital Sales, and more.
Organized and curated by Teleperformance in cities across Europe, North America, Latin America, and Asia, our roundtable sessions, which focus on advice and guidance in particular fields, are an excellent opportunity for business leaders to meet with industry subject matter experts.
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Manager, Customer Care, Samsung Electronics Benelux
Ruben has 20 years of experience in Customer Support and Outsourcing gained from numerous roles leading customer care operations at local and global companies and his current seven-year tenure at Samsung Electronics. He has worked with many leading brands and service providers, onshore and offshore, across numerous verticals, including Financials, Retail, and Consumer Electronics. With a passion for innovation and people, he is always focused on evolving opportunities to enhance and deliver world-class customer experiences.
Chief Operating Officer, Work-at-Home, Teleperformance CEMEA
Marieke is a culturally savvy and results-orientated customer experience professional across multiple industries. With more than 14 years of experience in Customer Experience Management and a specialty in Work-at-Home solutions, she is passionate about achieving operational excellence through employee satisfaction and process improvement. Marieke has been with Teleperformance since 2014.
Executive Director, Lenovo
In the past five years, Tom has transformed his skill set from Telecommunications to the Hardware and Software industries. He has had P&L responsibilities across the operational spectrum — Install, Repair, Contact Center, Billing, and Retention, among others. Tom priorly served as the Executive Vice President of Customer Operations at Global Capacity and as Senior Vice President of Customer Service at MegaPath.
Marina Netto Campos
Global Head, Teleperformance Customer Experience (CX) Lab
Marina is our moderator in this session. She has over 20 years of experience in various roles, including strategy and research across three continents.
She specializes in analyzing key verticals to identify major trends and conducts primary research to understand consumer preferences for dissemination internally and to clients.
Find out how a work-at-home agent (WAHA) solution can ensure business continuity during challenging times and how Teleperformance can help keep your business running securely and professionally.
Back to the Future of WFH