WISH: At the Forefront of the Work-at-Home Revolution
Looking for ways to address volume fluctuations and forecasting challenges, US-based online marketplace WISH chose to add capacity with the new, innovative Teleperformance Cloud Campus model. Adding capacity with work-at-home agents offered the versatility WISH needed, and this revolutionary approach for managing remote teams also delivered exceptional service quality, consistency, and efficiency.
With remote agents empowered to work from anywhere – even a different country – WISH was able to:
- Greatly expand the talent pool and attract more qualified candidates
- Accelerate hiring and staffing by 63%
- Decrease absenteeism by 82%
- Increase agent satisfaction by 1.2%