Intelenet® Global Services started operations in 2000 with a 25 member team managing contact center and back office services for Banking & Insurance clients from our Mumbai center.
Intelenet® experienced exponential growth and extended service expertise to Retail and Travel clients. This year also saw Mumbai and Chennai operations being up-scaled resulting in an impressive 4000 strong workforce.
In the same year, we strengthened our delivery framework with COPC and BS7799 Certifications, thus becoming serious contenders for competitors around the globe.
Intelenet® extended delivery capability to Europe and ranked amongst the Nasscom’s top 10 BPOs in India, and Deloitte Technology Fast 50 India.
With the acquisition of Sparsh in 2006, Intelenet® ranked as a “Leading BPO in India” with over 12 centers in 7 cities and a dedicated workforce of 9000 people supporting over 50 clients globally.
This was also the year Intelenet® earned the ISO 27001 Certification to assure service delivery at global standards.
Intelenet® had set up a Greenfield center in Manila and acquired 2 companies that strengthened our US onshore delivery and Travel, Technology, Finance and Accounting capabilities. At this point we were a 23,000 people company with delivery centers in 24 global locations.
Intelenet® was servicing over 65 clients, ranked amongst “Great Place to Work”, and achieved PCMM verification and PCI certifications.
we acquired niche BPOs in UK and Australia to strengthen onshore presence and Knowledge Services capability.
Today, with Blackstone Group backing our business plan, we are a 55,000 people strong organization spread across 66 global delivery centers supporting 100+ clients in over 30 languages.