We offer specific back-office solutions based on each step of the customer lifecycle.
Through our back-office services and process improvements, we can help you optimize costs while improving the customer experience and the perception of your brand. This approach has added value to hundreds of programs around the world. With our experience, we know what customers look for. We have specific back-office solutions to address different demands. Every single day, we learn from the challenges we face and share our knowledge with clients so they can delight their customers.
We can design a location strategy to deliver your operations, seizing upon the best opportunities that onshore, nearshore, and offshore can offer. By taking care of employees, we can affect customer satisfaction. Talented, motivated people who want to succeed for you — it’s all connected to customer satisfaction.
What do we offer?
A seamless process between back-office and front office operations, leading to greater quality and efficiency:
Back-Office Fraud Prevention
Back-Office Order Management
Back-Office Case Management
Back-Office Billing
Back-Office Coding
Back-Office Chargeback
Back-Office Collection
We use the latest technology to ensure that back-office operations are efficient for our clients.
Thank you for your interest in Teleperformance’s services. An Interaction Expert will contact you shortly. To complete the form below, please start by filling out the reason for your contact.
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Manage Cookie Preferences
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
In order to provide a more relevant experience for you, we use cookies to enable some website functionality. Cookies allow you to easily share articles on social media; permit us to deliver content, jobs and ads tailored to your interests and locations; and provide many other site benefits. Click to Accept and we’ll save your settings (which you can update anytime). For more information, please review our Cookie Policy.
In order to provide a more relevant experience for you, we use cookies to enable some website functionality. Cookies allow you to easily share articles on social media; permit us to deliver content, jobs and ads tailored to your interests and locations; and provide many other site benefits. Click to Accept and we’ll save your settings (which you can update anytime). For more information, please review our Cookie Policy.