According to data gathered by the Teleperformance Customer Experience Lab (CX Lab), Russian consumers have positive things to say about their experiences with customer service, above the global average in most areas, and with opportunities for improvement in certain sectors.
Register to download this paper
With the increasing amount of foreign investment in Russia comes the expectation that consumers will spend more. Hence, it is crucial for companies that wish to differentiate themselves in this market to create and implement an exceptional omnichannel strategy. According to data gathered by the Teleperformance Customer Experience Lab (CX Lab), Russian consumers have positive things to say about their experiences with customer service, above the global average in most areas, and with opportunities for improvement in certain sectors.
Our FREE white paper will tell you about:
✓ The value and importance of great customer service
✓ Channels used to contact customer service
✓ Three most significant factors that drive consumer satisfaction
✓ Customer service performance and its impact on loyalty
With the increasing amount of foreign investment in Russia comes the expectation that consumers will spend more. Hence, it is crucial for companies that wish to differentiate themselves in this market to create and implement an exceptional omnichannel strategy. According to data gathered by the Teleperformance Customer Experience Lab (CX Lab), Russian consumers have positive things to say about their experiences with customer service, above the global average in most areas, and with opportunities for improvement in certain sectors.
Our FREE white paper will tell you about:
✓ The value and importance of great customer service
✓ Channels used to contact customer service
✓ Three most significant factors that drive consumer satisfaction
✓ Customer service performance and its impact on loyalty
We are all set!
Thank you for downloading this complimentary document.
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Manage Cookie Preferences
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
In order to provide a more relevant experience for you, we use cookies to enable some website functionality. Cookies allow you to easily share articles on social media; permit us to deliver content, jobs and ads tailored to your interests and locations; and provide many other site benefits. Click to Accept and we’ll save your settings (which you can update anytime). For more information, please review our Cookie Policy.
In order to provide a more relevant experience for you, we use cookies to enable some website functionality. Cookies allow you to easily share articles on social media; permit us to deliver content, jobs and ads tailored to your interests and locations; and provide many other site benefits. Click to Accept and we’ll save your settings (which you can update anytime). For more information, please review our Cookie Policy.