According to data gathered by the Teleperformance Customer Experience Lab (CX Lab), Russian consumers have positive things to say about their experiences with customer service, above the global average in most areas, and with opportunities for improvement in certain sectors.
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With the increasing amount of foreign investment in Russia comes the expectation that consumers will spend more. Hence, it is crucial for companies that wish to differentiate themselves in this market to create and implement an exceptional omnichannel strategy. According to data gathered by the Teleperformance Customer Experience Lab (CX Lab), Russian consumers have positive things to say about their experiences with customer service, above the global average in most areas, and with opportunities for improvement in certain sectors.
Our FREE white paper will tell you about:
✓ The value and importance of great customer service
✓ Channels used to contact customer service
✓ Three most significant factors that drive consumer satisfaction
✓ Customer service performance and its impact on loyalty
With the increasing amount of foreign investment in Russia comes the expectation that consumers will spend more. Hence, it is crucial for companies that wish to differentiate themselves in this market to create and implement an exceptional omnichannel strategy. According to data gathered by the Teleperformance Customer Experience Lab (CX Lab), Russian consumers have positive things to say about their experiences with customer service, above the global average in most areas, and with opportunities for improvement in certain sectors.
Our FREE white paper will tell you about:
✓ The value and importance of great customer service
✓ Channels used to contact customer service
✓ Three most significant factors that drive consumer satisfaction
✓ Customer service performance and its impact on loyalty
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