Teleperformance emerged as a Leader in Everest Group’s Work at Home Agent (WAHA) Customer Experience Management (CXM) PEAK Matrix® Assessment 2021 due to its digital-first strategy and its strong foundation of a Work at Home Agent (WAHA) business model, which is supported by enabling technologies, security, and talent management solutions,”
Teleperformance Named a Leader for CX Services in BSFI by NelsonHall NEAT. NelsonHall takes a global approach to analyze and recognizing exceptional vendors within the outsourcing market. Teleperformance's ability to deliver immediate benefits and meet future requirements for its customers were key decision factors.
Teleperformance Costa Rica is now H&S role model for Covid-19 Prevention.
Teleperformance Costa Rica has achieved a certification in prevention of the COVID-19 by the H&S government Council.
Teleperformance in Albania Receives a COVID-19 Certification by the Italian Network Group
Teleperformance in Albania is the first company in the country to receive a COVID-19 certification given by the Italian Network Group, in partnership with Autenticert Certification Entity. This certification is issued to companies that reduce the risk of COVID-19 contagion in the workplace and comply with current anti- COVID-19 regulations.
Teleperformance in Portugal Obtains COVID-19 Clean Certification from EIC/VERYCER
Teleperformance in Portugal becomes the first in its sector to obtain a COVID-19 Clean certification from EIC/VERYCER. The certification, conducted by an external audit team, covered Teleperformance’s 11 sites in the country. This recognition verifies Teleperformance’s best practices in combating and preventing the COVID-19 virus to ensure the safety and security of its employees.
Padrão Group Honors Teleperformance in Brazil with a Best Contact Center of the Year in Excellence in Crisis Management Award
Brazilian media Padrão Group recognized Teleperformance in Brazil as Best Contact Center of the Year in Excellence in Crisis Management. The award—compared to the Oscars in the Brazilian contact center industry in terms of size and importance—is given to contact centers that displayed exceptional performance in handling business disruption brought by the COVID-19 pandemic.
Teleperformance in Colombia Recognized with the SAFE GUARD Certification from Bureau Veritas
Teleperformance in Colombia is the recipient of a SAFE GUARD certification from Bureau Veritas. The certification was achieved as a result of Teleperformance in Colombia’s best practices in biosafety protocols for the prevention and reduction of risk of COVID-19 transmission.
Teleperformance in Spain Recognized with an Action Protocols Against COVID-19 certification by AENOR Trust
For its COVID-19’s safety protocols and crisis management, Teleperformance in Spain was recently recognized with an “Action Protocols Against COVID-19” certification, handed by AENOR Trust. AENOR Trust is known as an organization that is involved with the development of standardization and certification among various industrial and service sectors in Spain.
Teleperformance in Albania Receives a COVID-19 Certification by the Italian Network Group
Teleperformance in Albania is the first company in the country to receive a COVID-19 certification given by the Italian Network Group, in partnership with Autenticert Certification Entity. This certification is issued to companies that reduce the risk of COVID-19 contagion in the workplace and comply with current anti- COVID-19 regulations.
Teleperformance in Italy Awarded with a COVID-19-free Quality Certification
Teleperformance in Italy became the recipient of a COVID-19-free Quality Certification from the Italian Network Group, in partnership with Autenticert Certification Entity. The certification recognized that Teleperformance met the requirements to manage its business activities in a safe way for the health of its employees and customers, in compliance with the laws currently in force issued by the State.
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